A Career in Advisory Service Delivery
Our Advisory Service Delivery centre in Newcastle provides a range of crucial services at the heart of today’s financial services industry across the UK and Europe.
We monitor and manage everything from anti‑money laundering to cyber security threats for organisations across Europe, the Middle East, India and Africa. By combining expert knowledge with the latest technology, we help clients navigate ever‑changing global regulations and the impact they can have on their business.
"We're a growing team in a global professional services business, which means exceptional career opportunities for our people.
"We look for talented graduates from any discipline or those with relevant work experience to join us. You'll be able to build a remarkable career for yourself in the rapidly-growing world of Advisory Service Delivery.
"Depending on your chosen area of specialism, we offer qualifications to improve your technical skills whether in Anti-Money Laundering/Compliance, Regulated Financial Planning, Cyber Security or Accountancy.
"We always try to let our people guide their own development. If you're keen to learn, we're keen to support you."
What we do in Advisory Service Delivery
Our Advisory Service Delivery team is one of EY’s fastest growth areas and we are based in a modern office in Newcastle city centre. With us, you will gain hands on experience of client work, engaging with projects ranging from due diligence and suitability reviews to anti-money laundering and cyber security work. You will also have the opportunity to take industry recognised qualifications.
Continuing expansion means we are looking for people who will thrive in a fast-paced environment, and enjoy working as part of different teams. You will also need to have good problem solving skills, Enthusiasm to face new challenges and learn new skills.
We provide a range of crucial services at the heart of today’s financial services industry. Learn more about our specialisms below.
EY Advisory Service Delivery (ASD) collect, analyse and enhance ‘Know Your Customer’ records for Financial Services institutions. This is the information used to prove the identity of an individual or company when they apply for a bank account or enter into a business relationship.
The work carried out by our ASD teams allows our clients to better assess the level of risk involved with a particular business relationship and make relevant decisions on how to manage the risks accordingly. We work closely with our clients to help identify customer records which do not meet the relevant standards and assist them in bringing these in line with the required expectations. This can also involve assisting our clients with Transaction Monitoring activities, where Financial Services institutions use automated software which is programmed to flag transactions on an account which meet certain criteria e.g. above a threshold limit.
ASD teams then work to assess these transactions against the, 'Know Your Customer records', to determine whether they are in-line with expectations or whether disclosure to the relevant authorities is required.
The Financial Conduct Authority, who regulate Financial Services firms in the UK, carry out thematic reviews which explore emerging risks or issues across the sector. Recent reviews include investigations into how banks treat customers in financial difficulty, such as those who have fallen into arrears with their mortgage payments (sometimes referred to as secured debts), or loans, credit cards and overdrafts (unsecured debts). Due to the regulator focussing on these issues, our clients require the support of our teams to ensure that they have treat their customers fairly in relation to how they manage these issues.
Our qualified assessors work to explore a range of suitability issues, including the treatment of customers in financial difficulty as well as reviews of investment and mortgage advice, pensions and regulated complaints handling.
The Office of Fair Trading and the Financial Conduct Authority have recently reminded financial institutions of their legal obligations. These include providing consumers with full and accurate information on their loan agreements. As a result, financial institutions are conducting assessments and identifying failings. Any failings require them to conduct a redress and remediation programme to reimburse customers. EY Advisory Service Delivery are appointed to deliver these programmes on behalf of various financial institutions.
Today, IT and data management are such an integral part of our clients’ operations that even the smallest mistake or security breach can have a substantial impact on their reputation and business performance. ASD teams work closely with some of the World’s biggest financial organisations on key IT issues, helping them assess, transform and monitor their risks and controls, either as stand-alone services or alongside our Advisory colleagues.
Within the Financial Audit IT (FAIT) team you can expect to work with global clients to understand the IT risks they are currently facing by providing support to EY’s Technology Risk team, helping them to deliver their assurance services. Working closely with our Technology Risk colleagues in Edinburgh, Manchester and London to gather evidence and perform control walk-throughs, you'll also have the occasional visit to client sites. On a day-to-day basis, the team are involved in a variety of tasks from designing and performing tests of IT general controls or IT substantive procedures to address the risks within a clients’ IT processes to testing and evaluating the clients IT change management controls.
Life and work in Advisory Service Delivery
What's it like to work in Advisory Service Delivery?
Leigh is an Analyst within our Advisory Service Delivery team and is based within our Newcastle office. Find out what attracted her to EY and what it's like working within Advisory Service Delivery.
What will your first few days be like?
Watch our three videos to get a real insight into what you're likely to experience in your first days with us.
Working in Advisory Delivery Services - Harry
Harry works in our Advisory Service Delivery centre in Newcastle where he is a Junior Associate. Harry joined EY on our Degree Apprenticeship in Business Leadership and Management Practice. The opportunity to build the foundation of a successful career attracted him to EY and his expectation have been more than met.
Making a real impact
Jenna works in our Advisory Service Delivery centre in Newcastle where she is a Senior Case Handler. The fact that the work she does is having a real impact is what Jenna loves most about her role at EY.
Vikki joined EY in June 2016 from the University of Nottingham where she studied Zoology. Watch her video to hear why she chose to work in Advisory Service Delivery.
Nicole joined EY in October 2014 from Northumbria University where she studied Law. Watch her video to hear why she chose to work in Advisory Service Delivery.
Whether you want to be part of a growing team, or simply gain experience of the financial services market, in our Advisory Service Delivery team you'll be actively encouraged to learn and develop, and we'll provide the support you'll need to progress your career quickly.